Case Study: Papa John's Pizza Ecuador

Papa John's Ecuador had no online ordering system before Restolabs. The critical requirement was PixelPoint POS integration: any new platform had to connect with their existing setup without disrupting operations. Restolabs delivered that integration. Since switching, Papa John's Ecuador has seen direct orders increase, order errors fall, and overall order volume grow, all on a fully commission-free direct ordering channel.

Challenges

• No online ordering system in place, with no previous digital channel for customers to order through.
• Required a platform that integrated with their existing PixelPoint POS without operational disruption.
• No visibility into customer preferences or ordering patterns without a connected data system.
• Limited ability to engage and retain customers without a direct digital ordering channel.

Solution

• Restolabs integrated directly with their PixelPoint POS, connecting the existing setup to a live ordering channel.
• A direct, commission-free ordering channel gave customers a seamless way to place orders digitally.
• Automated order management reduced manual handling and the errors that came with it.
• Customer data capture from every order gave the team visibility into demand and purchasing behavior.

Results

Direct orders and total order volume both increased: Since launching on Restolabs, Papa John's Ecuador has seen both their direct online order count and their total order volume grow, with full customer data now available to understand demand and support continued growth.

Fewer order errors and faster fulfillment: Automated order management through Restolabs eliminated the manual steps that previously created errors, getting orders through faster and with greater accuracy at every shift.

Commission-free on every order: As a commission-free platform, Restolabs means Papa John's Ecuador keeps the full margin on every order, with no third-party platform taking a cut of any sale.