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● Partnership/Understanding
The team took the time to listen and understand my unique business needs. I felt like I was acquiring a strategic business partner and not just a web development vendor.
● Experience/Leadership
In that spirit of partnership, the experience of the team at Restolabs was able to provide leadership and recommendations that helped me make the best business decisions to meet my goals. I was able to rely on the Restolabs expertise to help drive smart business decisions.
● Honesty/Integrity
I was impressed by the honesty and integrity of Restolabs. I spent a lot of time weighing multiple potential providers, so much so that I cut into the project timeline a bit. Rafael and Restolabs did what they could to help make up for that, but even when I pushed hard, they never promised a date or deadline they couldn’t meet.
● Flexibility/Creative Problem Solving
As mentioned, based on my business model, I have some unique needs, and new requests that are always popping up. The team at Restolabs helps me to meet my needs with the right mix of "off-the shelf" solutions, and custom-coding as needed, helping to manage my web costs accordingly, making smart, well-informed investment decisions.
● Timeliness/Responsiveness/Access
Restolabs is extremely responsive to all requests. I appreciate having direct access to support team. They get things done fast and correct on the first round, and again, always in the time frame promised.
● Value
Value is not only measured in price – although the Restolabs team is priced competitively. The first wave of web development, along with a mobile ordering app - and monthly hosting package allowed me to offer the full suite of web & mobile based ordering needed right out of the gate without breaking the bank. But the value continues in the fact that whenever I need another custom solution for my unique business needs, I can count on Restolabs to be there with an answer that is never cost prohibitive.
● Ongoing Relationship
As I envision my company expanding over the next several years, and it’s needs expanding as well, I fully expect Restolabs to continue to be an important partner in that success. In fact, in the end that was the main reason I chose Restolabs. Knowing my needs in two years will be dramatically different than they are today, I wanted to choose a partner who could support me all the way through, and I know that Restolabs is the right partner for me.
