Ditch the Chaos, Deliver with Ease: How Restaurant Delivery Software Speeds Up Service

Convenience is the new currency, and fast, flawless delivery is how restaurants cash in!

With the global food delivery market projected to reach $1.57 trillion by 2030 and grow 9% annually, the opportunity is massive and the competition is fierce for those aiming to thrive in this digital-first ecosystem. Managing flooding online orders has become a real time challenge. And restaurants who truly understand how to streamline this are the ones that sustain. They are the ones who get the sale and make a real impact on customers. 

Here is where restaurant delivery software steps in, seamlessly managing large volumes of online orders. From order placement to doorstep delivery, it eliminates operational bottlenecks, speeds up service, and ensures a smooth experience that keeps customers coming back.

In this blog post, let’s dive into the key benefits of restaurant delivery software and explore the top solutions to streamline your delivery operations and enhance customer satisfaction!

Why Does Your Restaurant Need Delivery Software?

Managing restaurant deliveries can be overwhelming, but the right delivery software changes everything. It streamlines food delivery operations, enables seamless online ordering, and ensures every order reaches customers efficiently.

As demand for food delivery continues to rise, having a robust delivery system is no longer optional—it’s essential. The industry is expected to grow at a CAGR of 9% from 2025 to 2030, and staying ahead means more than just serving great food. It’s about optimizing efficiency, maintaining quality, and keeping customers satisfied.

Here are some common reasons why you’ll need delivery software for your restaurant:

Increased accuracy and productivity

• Restaurant delivery software allows customers to experience a seamless ordering experience. Adding to cart, reviewing, cancelling and ordering again has never been more simple. 
• It helps manage kitchen operations, reduces manual errors, optimizes workflow and automates order processing so that kitchen staff are not overwhelmed with managing dine in and online orders.
• Features like optimized delivery routes, automated assigning of delivery drivers, and real-time tracking help reduce delays and create a well-coordinated delivery routine.

Accuracy in ordering and productivity in delivery - huge green flags for long term growth!

Improved business growth and revenue

• A robust delivery system enhances accessibility and gives the restaurant access to a wider customer base
• It helps your restaurant handle more orders in less time without compromising quality
• It improves sales with automated order management and optimized delivery times, making it simple to serve more customers
• Integrated data analytics can support targeted marketing efforts, allowing you to personalize promotions and drive repeat business 
• Strategic cross-sales opportunities like combo deals and add-ons, can increase cart  value 

Speed, efficiency, and engagement boost customer satisfaction, profitability, becoming a customer retention strategy!

Wondering whether you need one is a good first step. To give you more insights, read further to understand the key features you need in an efficient delivery software for your restaurant. 

Key Features to Look For in Restaurant Delivery Software

From automated order management to seamless POS integrations, the best restaurant management software offers features that facilitate deliveries with maximum efficiency, accuracy, and customer satisfaction. 

Here are some of the key features you need:  

1. Order and delivery management

The right delivery software acts as your restaurant’s nervous system, managing orders from multiple sources, such as your website, mobile app, and third-party delivery platforms. Delegating all those incoming orders to the right staff– kitchen and delivery without any errors is the next benchmark.

When the kitchen is notified on the orders, preparation becomes streamlined. Stock is managed, menu is updated and staff aren’t scrambling at the last minute. 

It must also assign drivers efficiently, ensuring the deliveries are dispatched on time. It must come with real-time GPS tracking and intelligent route optimization, reducing manual interventions. 

2. Direct integration

Most restaurants rely on external food aggregators like Doordash, GrubHub, Uber Eats, etc., to reach a more extensive customer base. However, the problem is that managing multiple platforms can be tiring and lead to mismanagement. Updating menus manually can also be time-consuming. Choosing a restaurant delivery software that seamlessly integrates with POS and delivery platforms can help you manage everything under a centralized dashboard. 

3. Secure payment options

Customers expect maximum security when placing online orders, and for that, you need to choose a restaurant delivery software that offers multiple payment methods. The platform should include end-to-end encryption and PCI-compliant payment processing to prevent fraud and data breaches.

4. Customer engagement and loyalty

Offering customers the “they know me” experience qualifies retention. With order history tracking features on delivery software, you can create a personalized database for customers. This creates avenues for targeted marketing through SMS, emails, promos, and catered deals. Delivery software with automated notifications can keep customers informed of their delivery status, enabling them to track order confirmation to final delivery.  

Promotional offers and loyalty rewards (points, discounts, freebies) strengthen customer relationships and boost repeat orders. Delivery software can sync with social media channels, so restaurants can reach customers where they already are. Targeted promos sent at the right time equals higher engagement. 

5. Actionable  analytics 

Key analytics from restaurant delivery software can help turn raw data into smart decisions. It can help study customer behavior, which directly transforms the menu and pricing. Analyzing customer feedback and reviews can help enhance customer experience, minimizing your chances of cart abandonment. Historical data can be applied to inventory management, forecast demand, and align marketing efforts. 

Now that you’re probably considering investing in restaurant delivery software, here are our top picks. 

Best Restaurant Delivery Software Solutions 

Choosing the right delivery software can make all the difference, helping restaurants manage orders, optimize delivery routes, and enhance customer satisfaction. 

RestoLabs

RestoLabs is an easy-to-use online ordering platform designed to help restaurants increase revenue, streamline operations, and enhance customer experience effortlessly. With our white-glove setup, we ensure a simple onboarding experience, allowing restaurants to quickly launch custom-branded online menus with integrated loyalty programs.

RestoLabs also offers smooth POS integrations, multi-channel order management, and advanced delivery controls, including area-based, radius-based, and map-based delivery settings.

Restaurants can also set custom order restrictions during peak hours, ensuring smooth operations without overwhelming the kitchen staff. With deep third-party integrations, RestoLabs provides a centralized system for managing online orders while reducing reliance on multiple external platforms.

Key Features Highlights

• Real-time order tracking: Gives you complete visibility into every delivery
• Easy menu configuration: It has a simple dashboard that helps you update menus, prices, and item availability in real time. It allows you to customize combos and create deals
• Payment Gateway Integration: RestoLabs is compatible with 50+ providers worldwide for restaurants to choose from, supporting multiple currencies and maintaining PCI compliance
• Scalable & Customizable – Whether you're a single-location restaurant or a multi-chain brand, RestoLabs adapts to your needs with flexible features and enterprise-grade solutions.
• Device-responsive ordering: Customers can place orders seamlessly from any device, be it a mobile, tablet or desktop‍
• Reward programs and coupon builder: Create point-based loyalty and coupon code based reward programs to enhance customer engagement and encourage repeat orders
• ‍Analytics Insights for Smarter Decisions – RestoLabs' real-time analytics help restaurants track sales trends, customer behavior, and order performance, enabling data-driven decisions to optimize menu pricing, improve delivery efficiency, and increase repeat orders.

Pricing

Menufy

Menufy is a customizable online ordering platform that helps restaurants streamline ordering processes and build a strong digital presence. This platform allows you to access a customizable ordering system that facilitates takeout and delivery orders and online payments. It offers an easy, integrated, and lower-cost service option as well. 

While Menufy provides access to drivers, customers have frequently faced delivery issues and poor customer support. 

Key Features Highlights:

• It has an order notifications feature through automated calls, text messages, and email
• Helps manage orders through any integrated device like a mobile, tablet, or directly on your POS system
• Effortless copy-pasting to duplicate menu items without manual entry
• Provides basic email marketing
• Though the online ordering website is only available in English, support is available in 5 languages. 
• Is available only inside the US
• Menufy accepts 13 cryptocurrency payment options through BitPay

Pricing

Menufy’s delivery system starts at 12.5% per delivery order and $1.75 on each order pickup, which can sometimes be charged to customers.

ChowNow

ChowNow is a platform that supports both direct online ordering and a marketplace. The platform’s ordering technology allows independent restaurants to take orders via branded channels. Once your restaurant receives an order, ChowNow communicates the order back to you for pickup or delivery, streamlining the order process. 

It is an easy-to-use platform with order, dispatch, delivery, and menu management features. However, ChowNow could improve its interface to make it less complex and reduce the technical know-how needed to integrate POS systems. 

Key Features Highlights:

• Centralized menu management
• Branded mobile app 
• Automated email marketing
• Credit card and fraud chargeback protection
• Point based rewards program 

Pricing:

Ubereats

Uber Eats is an online food ordering and delivery platform that connects restaurants, customers, and delivery partners. This third-party food delivery software handles ordering, payment, and delivery logistics. You can schedule orders, track them while being able to update the menu in real time. The platform lets you create sponsored listings, increasing your visibility to customers. 

However, Uber Eats takes up to 30% commission per order, significantly affecting restaurant profit margins. Restaurants don’t have direct access to customer data, making it challenging to build long-term relationships or run personalized marketing campaigns. Brand loyalty also suffers, as customers tend to associate their experience with Uber Eats rather than the restaurant itself.

Key Features Highlights:

• Restaurants can leverage Uber Eats’ in-app promotions, ads, and deals to attract more customers
• Access to large, built-in audience actively looking for food delivery, which increases restaurant visibility
• Customers and restaurants benefit from real-time order tracking, improving transparency and reducing uncertainty
• Sales Aisle for a curated selection of promos and deals

Pricing:

Grubhub

Grubhub is a mobile-friendly software that connects restaurants with customers through its app and website, handling online ordering, payments, and delivery.

It helps streamline operations while offering restaurants access to a broad customer base. With features like real-time order tracking, loyalty programs, in-app reviews, and POS integration, Grubhub helps restaurants boost visibility and drive more orders. It also offers marketing support and customer insights. 

However, restaurants should be mindful of the commission fees (typically 15–30%) and the limited control over the end-to-end customer experience.

Key Features Highlights:

• Loyalty programs with personalized marketing tools
• Intuitive app and web platform for seamless ordering and real-time tracking
• Syncs with restaurant POS systems for streamlined order management
• Provides insights into sales, customer trends, and operational performance
• Supports in-app promotions and has paid visibility boosts
• Use Grubhub’s driver network or manage deliveries in-house
• Handles transactions, tips, and customer service for smooth operations

Pricing:

DoorDash

DoorDash allows restaurants to offer delivery and pickup services without managing their own logistics. With a vast network of Dashers (delivery drivers), built-in marketing tools, and access to performance analytics, the platform helps restaurants expand their online reach and simplify order fulfillment.

However, this convenience comes with trade-offs. Restaurants have limited control over customer data, making it harder to build direct relationships or run personalized marketing. Additionally, they have little say in refunds, disputes, or policy changes dictated by the platform. Visibility on DoorDash is largely influenced by how much a restaurant pays—those on lower-tier plans often receive less exposure, while premium plans and ad spend boost visibility through the algorithm. The high commission fees, which can reach up to 30% per order, significantly reduce restaurant margins and make long-term profitability a challenge.

Key Features Highlights:

• Offers analytics on sales, order trends, peak times, and customer preferences
• In-app promotions, featured listings, and sponsored placements to boost visibility
• Compatible with many POS systems for order and menu management
• Restaurants can benefit from increased orders via DoorDash’s subscription program
• Handles payments, refunds, and customer service on behalf of the restaurant

Pricing

In brief, Utilizing third party marketplace delivery software for your restaurant can sometimes be the best decision. But the biggest drawback is the high commission fees, which can range from 15% to 30% per order. These fees significantly cut into profit margins, especially for small or independent restaurants, sometimes making deliveries barely profitable—or even a loss. 

Restaurants also have limited control over the delivery experience, yet still bear the blame for issues like late or cold food. Plus, customer data stays with the platform, making it harder for restaurants to build direct relationships and long-term loyalty.

This is where platforms like RestoLabs stand out. It empowers you to truly own your customer relationships without taking a hefty cut from your earnings.

Supercharge Your Restaurant Deliveries with RestoLabs

Managing restaurant deliveries shouldn’t be complicated—or costly. RestoLabs is a commission-free online ordering platform that gives you full control over your orders, customers, and revenue. No hidden fees, no middlemen—just a seamless system that helps you streamline deliveries and maximize profits.

With real-time order tracking, automated notifications, and effortless POS integration, you can manage every order from start to finish without delays or miscommunications. Smart delivery controls let you set custom zones, optimize routes, and integrate with third-party platforms—keeping operations smooth and customers satisfied.

Don’t let delivery issues hold back your restaurant. Schedule a demo to learn how RestoLabs can advance your delivery operations!