Online ordering is experiencing meteoric growth. The trend of direct-to-consumer delivery and pickup has been adopted by global giants like Amazon to smaller start-ups. Restaurants have also embraced this trend. Food ordering online and through mobile apps exploded in 2019, and is only expected to continue to grow in 2021.
Global revenue from online food delivery is expected to rise to $151.5 billion in 2021. It has much to do with the fact that the current world situation is encouraging us all to stay home. Although it won't be easy to adjust to the change, one thing is certain: we are adapting and our lives are changing. Because of this, people are ordering more food than they did in the past.
The restaurant industry has displayed resilience during these uncertain times and has shown tremendous adaptability. The restaurant industry has undergone many changes as a result of COVID-19, but experts predict that they will continue to do so long after the pandemic ends.
We have compiled over 20 recent restaurant industry statistics that every restaurateur and restaurant operator should know in 2021.
In order to make takeout and delivery more profitable and sustainable, Restolabs works with restaurants to build their very own online ordering systems. Through their respective websites or mobile applications, their restaurant partners accept limitless, commission-free in-store pickup, curbside drop-off, curbside delivery, and contactless dine-in orders.
The majority of restaurant customers choose to order straight from the restaurants rather than using an online platform. This restaurant-to-customer approach is set to have revenue of $71,918 million by the end of 2021, compared to the $79,608 million of the platform-to-customer approach. It's cheaper and with fewer additional fees to order directly from a restaurant than through a special platform, which explains why it's more popular.
Statistics like those above demonstrate the need for an online ordering system that is tailored to the company's needs. It is a fact that 85% of your regular customers prefer mobile ordering. The ability for customers to order food online through mobile devices is a convenient and quick way to do so. Having both a website and an app for your business will provide you with an additional revenue stream and help you retain clientele.